Luxury brands have always provided clients a beautiful, sophisticated shopping experience, showcasing heritage and craftsmanship. So when clients make a purchase, they expect a certain level of care. After all, luxury clients aren’t just purchasing a product – they’re investing in a lifestyle. Narvar puts post-purchase back into the retailers’ control and allows brands to customize the experience after a client completes the purchase.
Don’t send clients to a third-party carrier to find their shipping and tracking information. Instead, use a beautiful, branded tracking page to provide clients a personalized, branded experience that continues the conversation. Clients should never have to ask, “Where is my order?” about a luxury purchase.
Proactive shipping updates
75% of luxury clients own multiple devices and demand a seamless digital experience. Meet their high expectations with branded, multi-channel alerts that provide immediate updates on their shipments and deliveries.
Content and recommendations
Use marketing assets on your tracking page, returns platform, and emails to drive in-store traffic. Enable clients to locate a store, book a concierge, or attend a trunk show. Narvar’s luxury brands see an average of 20-40% CTR when using the marketing assets.
Returns and repairs
Give your clients the level of care they expect from a luxury brand. Make returns, warranties, and repairs seamless with a customized return platform. Provide clients a digital concierge experience for the lifetime of the product.