Narvar for Healthcare

Healthcare purchases are sensitive, life-critical transactions. Narvar’s HIPAA compliant solution enhances the post-purchase eCommerce journey. Build long-term patient loyalty through proactive communications and timely support.


  • Increase brand loyalty

  • Drive conversions and new revenue

  • Reduce customer service costs

The only HIPAA compliant post-purchase solution

Exceptional experiences inspired from best in retail

Help patients focus on what matters—being well

Trusted by the best

How Narvar works for providers and patients

Narvar Messaging

Build trust through proactive messaging every step of the way.

Send proactive on-brand transactional messages to patients for any account, shipment, or delivery update.

Choose from 21 pre-built transactional messages or create and customize new messages across email, SMS, Whatsapp, and Line without any development effort. 


Narvar emails outperform industry average open rates up to 4x and click-through

Narvar Track

Support patients with shipment updates and product support.

Don’t make them ask “when?” Power the post-purchase journey with elegant, branded tracking pages that keep patients updated every step of the way. 

Customize tracking pages to provide helpful articles, product support, and personalized recommendations to your patients.


Modules on the tracking page have an average
10–20% click-through rate.

Narvar Returns & Repairs

Support the entire product lifecycle, including seamless returns and repairs.

Help your patients focus on what matters most—their health. Make returns, warranties, and repairs as seamless as possible with Narvar’s self-serve return platform. 

Patients can initiate returns online, regardless of whether they purchased in-store or online. Give them the industry’s widest choice of return options: mail, curbside, in-store, as well as to Narvar’s network of 75,000+ return locations.


76% of shoppers say they would give repeat business to a retailer that makes the return process simple.

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