NARVAR VS. PARCELLAB

Why the world’s leading brands choose Narvar over ParcelLab

Narvar transforms the post-purchase journey by helping retailers build trust, safeguard operations,
and unlock sustainable growth.

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Platform compatibility & 
scalability

Integrates with 50+ platforms across eCommerce, ERP, and logistics systems, making it highly adaptable for businesses of all sizes and industries. ParcelLab on the other hand is mainly focused on logistics providers

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IRIS powered AI solutions


Narvar's AI solutions predict delivery delays, optimize return rates, and also integrates fraud detection algorithms thus reducing fraudulent returns

Holistic post-purchase
experiences

Offers an all-in-one solution for tracking, returns management, notifications, fraud management and branded experiences. ParcelLab struggles to handle complex workflows like returns or fraud prevention

“At Wolf & Shepherd, we’re committed to building customer trust. Narvar's ease of use and reliability make it an important tool for us. We look forward to continuing to scale and grow our business with Narvar’s support.”

KAREN NOVOTNY

DIRECTOR OF OPERATIONS at WOLF & SHEPHERD

Does ParcelLab really make sense for your business?

How you benefit with Narvar

Boost your customer loyalty

Shopper loyalty soars when you switch to Narvar because shoppers fall in love with the unrivaled convenience of our return experience.

With Narvar, your customers gain access to multiple frictionless return methods (including boxless, printerless, and home pickup), as well as the largest drop-off network in the United States, with more than 200,000 return locations.

More than a point solution

Loop is a point solution—Narvar isn’t. In fact, Narvar provides the only end-to-end post-purchase platform in retail.

Instead of partnering with different vendors for returns, order tracking, messaging, and analytics, you can use Narvar as your one-stop shop. When you do, you’ll see your operating costs drop, your efficiency increase, and your customers smile.

Improve your exchange rate

Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.

As the biggest player in post-purchase it only makes sense that Narvar knows a thing or two about converting returners into exchangers. If retaining revenue and reducing refund requests are important to your future, Narvar is the partner you want to work with.

Features

Global reach

Post-purchase tools

AI capabilities

Analytics

Integrations

Pricing

Cost savings

Fraud prevention

Returns management

GET STARTED

Reward loyalty.
Reduce risk.
Optimize operations.

KEY FEATURES & BENEFITS

Why Narvar’s customization and integration capabilities surpass ParcelLab’s limitations

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Global reach

While ParcelLab is primarily focused on European markets, limiting global scalability, Narvar offers a robust offering of 1,000+ carriers worldwide, ensuring seamless international shipping and tracking.

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Post-purchase tools

Narvar offers an all-in-one platform for tracking, returns, and customer communications while the competition requires the need for third-party tools.

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AI capabilities

Narvar's homegrown AI-platform IRIS gives you rich insights to optimize return rates, predict delivery delays, and enhance customer retention.

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Analytics

With Narvar, you can get actionable insights across 20+ KPIs, reducing delivery delays by 15%.

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Integrations

We have an expansion list of integrations with 50+ platforms, including eCommerce and ERP systems.

Pricing

Narvar offers scalable pricing with businesses reporting 20% lower customer acquisition costs
via automation.

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Cost savings

Narvar automates returns, tracking, and customer communication to save 25% on operational expenses. On the other hand, ParcelLab may incur higher costs due to the need for third-party tools to complete workflows.

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Fraud prevention

We offer a complete suite of products including Assist and Shield to detect and deal with fraud throughout the whole consumer journey.

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Returns management

Best in class Returns Concierge services for returns management which gives customers numerous options to process their returns seamlessly, even without a box or a label.

Say “goodbye” to clunky,
inefficient returns

DISCOVER WHAT'S POSSIBLE

Request a demo

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