NARVAR VS. PARCELLAB
Why the world’s leading brands choose Narvar over ParcelLab
Narvar transforms the post-purchase journey by helping retailers build trust, safeguard operations, and unlock sustainable growth.
Platform compatibility & scalability
Integrates with 50+ platforms across eCommerce, ERP, and logistics systems, making it highly adaptable for businesses of all sizes and industries. ParcelLab on the other hand is mainly focused on logistics providers
IRIS powered AI solutions
Narvar's AI solutions predict delivery delays, optimize return rates, and also integrates fraud detection algorithms thus reducing fraudulent returns
Holistic post-purchase experiences
Offers an all-in-one solution for tracking, returns management, notifications, fraud management and branded experiences. ParcelLab struggles to handle complex workflows like returns or fraud prevention
“At Wolf & Shepherd, we’re committed to building customer trust. Narvar's ease of use and reliability make it an important tool for us. We look forward to continuing to scale and grow our business with Narvar’s support.”
Does ParcelLab really make sense for your business?
How you benefit with Narvar
Boost your customer loyalty
Shopper loyalty soars when you switch to Narvar because shoppers fall in love with the unrivaled convenience of our return experience.
With Narvar, your customers gain access to multiple frictionless return methods (including boxless, printerless, and home pickup), as well as the largest drop-off network in the United States, with more than 200,000 return locations.
More than a point solution
Loop is a point solution—Narvar isn’t. In fact, Narvar provides the only end-to-end post-purchase platform in retail.
Instead of partnering with different vendors for returns, order tracking, messaging, and analytics, you can use Narvar as your one-stop shop. When you do, you’ll see your operating costs drop, your efficiency increase, and your customers smile.
Improve your exchange rate
Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.
As the biggest player in post-purchase it only makes sense that Narvar knows a thing or two about converting returners into exchangers. If retaining revenue and reducing refund requests are important to your future, Narvar is the partner you want to work with.
Features
Global reach
Post-purchase tools
AI capabilities
Analytics
Integrations
Pricing
Cost savings
Fraud prevention
Returns management
KEY FEATURES & BENEFITS
Why Narvar’s customization and integration capabilities surpass ParcelLab’s limitations
Global reach
While ParcelLab is primarily focused on European markets, limiting global scalability, Narvar offers a robust offering of 1,000+ carriers worldwide, ensuring seamless international shipping and tracking.
Post-purchase tools
Narvar offers an all-in-one platform for tracking, returns, and customer communications while the competition requires the need for third-party tools.
AI capabilities
Narvar's homegrown AI-platform IRIS gives you rich insights to optimize return rates, predict delivery delays, and enhance customer retention.
Analytics
With Narvar, you can get actionable insights across 20+ KPIs, reducing delivery delays by 15%.
Integrations
We have an expansion list of integrations with 50+ platforms, including eCommerce and ERP systems.
Pricing
Narvar offers scalable pricing with businesses reporting 20% lower customer acquisition costs via automation.
Cost savings
Narvar automates returns, tracking, and customer communication to save 25% on operational expenses. On the other hand, ParcelLab may incur higher costs due to the need for third-party tools to complete workflows.
Fraud prevention
We offer a complete suite of products including Assist and Shield to detect and deal with fraud throughout the whole consumer journey.
Returns management
Best in class Returns Concierge services for returns management which gives customers numerous options to process their returns seamlessly, even without a box or a label.
Say “goodbye” to clunky, inefficient returns
“Our team utilizes Narvar for our reverse logistics. We love how easy the system is to learn and how helpful and proactive the Narvar team is whenever we need support. The return portal is fully customizable for your branding and there are always new features rolling out to improve our experience.”
“Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.”
“Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!”
“The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable…and the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes.”
Pink Lily
DISCOVER WHAT'S POSSIBLE
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