Enjoy slopeside savings aprés
a long day.
Gliding down the easiest green circle path or smashing down the double black diamonds of a mountain never go according to plan. We all have washed out at some point. But we always save the run by getting up and trying again.
ecover from your next spill and save the sale by enhancing your customer experience and operations with cost savings solutions.
Elevate the season with
advanced refund options.
An effortless returns experience can turn a customer looking for a cash refund into a customer looking for an exchange. Facilitating that transformation does more than retain short-term revenue—it builds lifetime value fueling long term growth.
Offering store credit in lieu of a refund also goes hand-in-hand with revenue retention. Not only does store credit keep customers coming back, but it can be used to cater to consumers’ general impatience for returns processing—store credit is easy to issue instantly, while cash refunds are not.
Keep customer share of wallet, even when it’s not a powder day.
When push comes to shove, few things are as effective at stopping needless revenue loss as return eligibility rules. Used the right way, you can restrict returns for certain product types (e.g., skincare), customer groups (e.g., first-time buyers), specialized/season items (e.g., swimwear), and much, much more.
Moreover, identifying product eligibility can be automated, which stops needless calls to your customer service reps before they start.
Transform returns into peak season profit.
Speaking of needless calls to customer service, “Where is my refund?” inquiries are as revenue-wasting as it gets.
Not only do you lose money on the refund itself, but you’re forcing your customer service team to waste time and energy that could be better used servicing revenue-generating customers.
To minimize WISMR inquiries, engage in proactive communication—notify customers by text or email when their return is received by the carrier, when it reaches the warehouse, and the moment when their refund is issued.
Pamper your VIPs with perks as cozy as a fireside après-ski.
Fair or unfair, not all customers are created equal. There are some—your VIPs—that are just more important to your bottom line than others.
In times of economic distress, it’s important to do more to keep these customers happy and spending.
Consider loyalty programs that offer your most valuable customers exciting perks. For example, Madewell Star ($500+ minimum spend) and Madewell Icon ($1,000+) programs receive:
3X points
Collectable tote bags
Free expedited shipping + returns
Dedicated concierge phone service
And much, much more!
returns’ are a ‘must-have’ for
their loyalty.
Fast-track returns with instant refunds, getting items back on the right path as swiftly as a downhill run.
Keeping shelves stocked—and stocked with the right items—continues to be a difficult task for many retailers in the midst of supply chain disruptions.
Leveraging recently returned merchandise—especially when it’s unused—can be a valuable resource for inventory-starved retailers.
With that in mind, tap customers as a source of inventory. Incentivize them to process their returns faster so you can avoid the carrying cost of products sitting unopened in a closet or garage.
If need be, enable instant refunds or pre-authorized returns for known shoppers to help you expedite routing returns to the most “in-need” storefronts or distribution centers.
