AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
See how your brand performs against the industry standard, and discover if you're operating a gold-medal return policy.
Consumers are living in a golden era of returns. They’re enjoying longer return windows, getting refunds in less time, and taking advantage of increasingly diverse return methods.
Therefore, the more you can modernize your returns experience, the more successful you’ll be at keeping customers happy and retaining revenue.
Highlights from this, Narvar’s annual Return Policy Benchmark Report, include:
That’s an increase from 28% in 2021, and a sign that retailers believe more generous, flexible return policies are crucial to increasing sales volume.
In a sign that retailers are worried that return shipping fees turn shoppers away, more and more brands are eliminating return shipping fees altogether, with the number of fee-less returns experiences jumping by +8% since 2021.
Consumers want unconventional offerings such as printerless returns and drop-off networks, yet fewer than 20% of retailers offer some form of printerless, boxless, or contactless returns.