Resource Library- Making Returns a Competitive Advantage

Making Returns a Competitive Advantage

Making Returns a Competitive Advantage

Set your retail business apart during the returns process

Narvar surveyed nearly 700 U.S. online shoppers to understand their attitudes towards the returns process, a critical moment in the customer journey. Getting the returns experience right can improve customer satisfaction, inspire loyalty, and fuel new revenue streams.

Download the report to learn about key emerging trends such as:

  1. The rise of 'bracketing.' The bedroom is the new fitting room. Shoppers buy multiple items with the intent to return some.
  2. The effect of Amazon's transparency on consumer perception. Amazon's return process requires a lot of steps, but customers are satisfied because of strong communication about package and refund status.
  3. Customer attitudes toward in-store returns. Customers want options for returns, and retailers can use that as an opportunity to recapture sales.
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