Narvar expands into pre-purchase

Read More arrow-right

Narvar expands into pre-purchase

Read More arrow-right

Narvar powers end-to-end post-purchase experiences for brands and retailers across the globe. This report distills key insights from over 2 billion data points, so retailers can better understand consumer behavior after purchase.

A sneak peek inside the report:

Customers demand 
transparency after they buy

During this anticipation window, consumers want to be in the loop. After they buy, SMS opt-in rate is 5.5x higher than before they buy, and CSAT jumps 18% higher with these proactive notifications.

Customers are ready to engage during post-purchase

Ecommerce marketers invest significant resources in acquiring customers. Post-purchase is a prime-time to drive repeat purchases with 3x higher Marketing CTR than standard marketing emails.

Get access to the report

For more information, see our Privacy Policy and Terms of Use

The data behind the benchmark

2 billion interactions in 2016

13 merchandise categories

306 retailers & brands included