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Shipping Protection: Build Consumer Trust and Unlock Another Revenue Stream Learn more

SHIELD

Returns: the $1 trillion
problem retailers
can’t ignore

Returns have become one of the largest financial and operational burdens for modern retailers, quietly eroding margins and increasing inefficiencies.

Find out how to drive measurable impact

Deliver loyalty and margin delight post-purchase

By driving smarter returns management, fraud prevention, and customer experiences, Shield unlocks revenue protection, revenue retention, revenue growth, and operational efficiencies.

With Narvar Shield, brands can achieve:

60%

revenue retained through exchanges and gift cards

18%

revenue protected due to eligibility enforcement

40%

cost savings in reverse logistics
‍

50%

reduction in call center costs
‍

intelligent retail insights service (IRIS™)

AI-powered insights at scale

At the core of Shield is IRIS™, Narvar’s proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud
in real time.

Return Reason

Order Value

Account Age

Purchase Frequency

Payment Methods

Claim History

Return Reason

Order Value

Account Age

Purchase Frequency

Payment Methods

Claim History

Return History

# of Claims Filed

Origin Scan

Claim Frequency

Time of Purchase

Referral Source

Membership Status

Return History

# of Claims Filed

Origin Scan

Claim Frequency

Time of Purchase

Referral Source

Membership Status

Fraud Risk

Exception Status

Suspicious Payments

Shipping Address

Device ID

Carrier Scan

IP Address

Customer Ratings

Fraud Risk

Exception Status

Suspicious Payments

Shipping Address

Device ID

Carrier Scan

IP Address

Customer Ratings

Email Address

Visual Proof of Delivery

Billing Address

Destination Scan

Undelivered Scans

Coupon Usage

Return Method

Email Address

Visual Proof of Delivery

Billing Address

Destination Scan

Undelivered Scans

Coupon Usage

Return Method

The industry’s most advanced
AI-powered returns management and fraud prevention solution, backed by IRIS™

For the first time, retailers can now leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options—all in one platform.

PROTECT REVENUE

Return fraud is rampant:
15% of returns are fraudulent, costing retailers $103B+ in 2024

Minimize loss from policy abuse and fraudulent post-purchase activities. Automatically identify and mitigate risk and reward your best customers.

RETAIN REVENUE

Returns are expensive: Processing a return can cost 65% of the original sale

Incentivize the return outcomes that keep money in your pockets and increase repurchase rate.

Grow revenue

Customer experience matters: 96% of shoppers say seamless returns impact repeat purchases

Create new sales opportunities when customers are
highly-engaged “Beyond Buy”.

Operational efficiencies

Drive measurable business impact with smarter returns management

Optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25-40% in transportation costs.

GET STARTED

Every interaction counts
“Beyond Buy”

Power them with Narvar to grow loyalty and margin delight.

Request a demo

Deliver personalized return experiences,
boosting loyalty and your bottom line

1,500+ top retail brands trust Narvar to provide their customers with world-class post-purchase experiences, including the convenience, choice, and clarity they crave.

“By leveraging the returns data we receive from Narvar, we can better meet those expectations as well as reduce returns before they happen.”

SEAN FISHER

DIRECTOR OF ECOMMERCE AT SIGNATURE HARDWARE

What is returns management software?

Returns management software automates much of the return process for e-commerce and omnichannel businesses. Retail brands can leverage returns management software to allow customers to seamlessly initiate and process a return request. After determining the best return or disposition option(s) through automated rules and logic, the consumer is able to choose from a selection of convenient return methods. The returns management software then generates a return shipping label or QR code to enable pickup or dropoff of the returned order.

What are the benefits of returns management software?

Returns management software automates the e-commerce returns process, decreasing “Where is My Order” (WISMO) queries from customers, increasing efficiency by sending the returned order to the optimal distribution or store location, and improving the customer experience by providing a seamless, easy-to-use portal for initiating a return and a wide-range of customer-friendly return options to choose from.

What types of customers does Narvar Shield support?

Narvar Shield supports many enterprise and mid-market retail brands, including American Eagle, Banana Republic, Crew Clothing, Estee Lauder, Gap, Newell Brands, Seager, Sephora, Horizn, and more.

Return policy configuration

Customize your return authorization flows to meet your unique business needs and policies.

Multi-label generation for return shipping

Return process tracking and notifications

Variant and full catalog
exchanges

Return insights and analytics

Advanced refund options

AI-powered review processing and blocking

Intelligent routing to multi-destination

200k+ Drop-off locations

Offer convenient, customer friendly return drop-off locations, including Walgreens, FedEx Office, UPS, and more.

Keep the item

Keep-it credit

Refund delays and blocked returns for
bad actors

Boxless returns

Return shipping consolidation

Save up to 89% with fast, affordable return shipping back to your distribution locations.