Narvar Return & Exchange

Intelligence meets convenience.
Smarter returns that optimize margin.

Retain more revenue, provide intelligence-driven personalization, and drive cost-savings at every step of the journey.

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Seamless returns and exchanges that drive CLTV
and cost savings, powered by the Narvar Network

Seamless returns and exchanges that drive CLTV and cost savings, powered by the Narvar Network

Provide consumers with ultimate choice & convenience

Meet your customers where they are with home pickup, store dropoff, and 200k+ additional Narvar Network dropoff locations. No box or printer needed.

Retain up to 40% revenue and fast-track the next purchase

Save the sale with exchanges and offer gift cards and instant credit to speed up the next purchase.

Reduce call center costs by 50% with proactive messaging

Increase customer satisfaction with proactive updates at every step of the return and refund process. Personalize the return tracking page to drive engagement and incremental revenue.

Intelligently route items to the right place at the right speed

Save big by intelligently routing items directly to one or more locations, including stores, your warehouse, or your vendor's DC.

Drive loyalty with personalized return experiences

Reward your best customers, deflect fraudsters, and drive better business outcomes based on the consumer and return reason.

Provide personalized return options based on your policies and Narvar Intelligence fraud signal

Define distinct returns flows, policies, and fees for different customer segments and product categories to offer a tailored returns experience that builds loyalty and reduces risk.

Advanced return rules for faster value recovery

Accept returns from any channel, and set complex rules to recapture revenue and save costs.

Treat loyal customers like VIPs

Reward your best customers, risk-free. Based on Narvar Intelligence signal, provide instant refunds or allow customers to keep the item while preventing abuse.

Deter fraudsters

Narvar Network data provides insight into who is fraudulent so you can reduce fraud-related costs while providing a tailored return experience.

Build loyalty with a personalized return experience

Define reason-based fees, such as no return shipping fee for an incorrect item, to provide a great experience even when the purchase didn't work out.

solutions for even the most complex logistics

Narvar's expansive global network allows you to serve large markets with the cost savings and confidence. Scale with our proven platform.

Globally managed carrier network

A global logistics network of over 200,000 drop-off points via 600+ carriers, managed for you– every step of the way.

Intelligent routing

Intelligently route items based on product type, location and return reason. Use AI to help consolidate or determine the best omni-channel route based on your business objectives.

Multi-label and

Save huge on shipping and processing costs by returning directly to a vendor or to mutlple destinations.

Connect any system to Narvar

You are never locked in. We support any order, warehouse, or transportation management system that you use now or in the future.