Connect the Missing Pieces of
Your Customer Journey

From order tracking to delivery notifications and beyond, Narvar has everything
you need to create a seamless experience after purchase for your customers.



of consumers will abandon an online transaction
if their concerns are not addressed.

– Forrester

Increase Customer Confidence… and Loyalty

Set Delivery Expectations in Cart

With a clear delivery date in checkout, consumer confidence (and conversion) increases.

Capture Communication Preferences Up Front

Customers expect to know the details about their order. Let them choose their favorite communication channel.

Learn more about Convert



of shoppers say they’re more likely to choose a retailer
if they know the exact date a package will arrive.

– The State of Post-Purchase Experience Consumer Report, Narvar | Download Report

Engage Customers While They Wait

Immerse Customers in Your Brand

Make it easy for them to see exactly when the order will arrive, manage the delivery, and shop for more products. 

Communicate Proactively

Customers want to receive updates before having to ask. Proactive delivery notifications shows you really care.

Give Quality Support

Narvar’s machine learning algorithms answer common delivery questions via chatbots, like Facebook Messenger. No need to invest in more customer service.

Learn more about Engage



of customers who are satisfied with the returns
process said they’ll purchase with the retailer again.

– Making Returns a Competitive Advantage Consumer Report, Narvar | Download Report

Offer Seamless Returns to Drive Loyalty

Enable Convenient Returns

A branded consumer-centric portal for omnichannel returns, repairs, & exchanges makes it easy for customers, and painless for retailers.

Improve Inventory Planning

Configure return eligibility rules with Narvar – no manual “approval” step needed. Configure return reasons by product and use this data to make stocking smarter.

Learn more about Care

Trusted by retail’s best. Over 650 and counting.

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