Concierge

Seamlessly connect digital-to-physical commerce experiences in-store and through Narvar’s partner network.

Benefits

  • Increased Conversion

  • Operational Savings

  • Improved Customer Experience

Drive additional revenue and decrease operating costs with a unified experience.

Reduce Costs and Provide Convenience to Your Customers

The network of locations gives you the opportunity to drive additional conversion, using your existing ecommerce checkout flow, reduce stolen packages, and reduce logistics costs. Narvar Concierge solutions empower you to unify consumer communications, and operate at a much-needed cost advantage without investing more in your own brick-and-mortar footprint.

*Note that access to locations can depend on your choice of carrier.

2x

In 2020, both the demand and actual use of alternative drop-off locations has nearly doubled.

State of Returns:New Expectations 2020 Report

Give Your Customers More Choice & Convenience with Narvar Concierge

Watch the Webinar

President of Walgreens, Alex Gourlay,
on Narvar Concierge

Alex Gourlay, Co-COO of Walgreens Boots Alliance, Inc. and president of Walgreens, sits down with Amit Sharma, Narvar CEO, to share their thoughts on the importance of this strategic partnership and the new value Narvar Concierge will provide to consumers.

Watch the Video
“Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated  retail experience.”
Alex Gourlay
Co-chief operating officer, Walgreens Boots Alliance, Inc.

How it Works

Putting the Customer First

Consumers are prompted to choose delivery to a Narvar Concierge location while shopping online by selecting the order pick-up option during checkout. Consumers can also choose a Narvar Concierge location for returns by selecting the drop-off option in the Narvar return portal. This solution provides consumers with added convenience, flexibility and time savings with minimal changes to your platform.

  • 1

    Checkout and choose a Narvar Concierge location

  • 2

    Track your order as it travels to its Destination

  • 3

    Pickup your package at when its ready

  • 1

    Start your return online and choose a Narvar Concierge location

  • 2

    Pack the items you are returning

  • 3

    Bring your package to your selected location

In The News

“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing[customers] to return our products at points they pass everyday.’’
said Marc Rosen, Levi’s president of direct to consumer.
“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing[customers] to return our products at points they pass everyday.’’
said Marc Rosen, Levi’s president of direct to consumer.

Launch Retailers

“We’re really excited to offer this new service to our customers. In addition to our stores, the Narvar Concierge network gives our customers the flexibility to pick up their orders at safe & convenient locations across the country..”
John Devine
CIO, Urban Outfitters, Inc.
“We’re really excited to offer this new service to our customers. In addition to our stores, the Narvar Concierge network gives our customers the flexibility to pick up their orders at safe & convenient locations across the country..”
John Devine
CIO, Urban Outfitters, Inc.