Agenda

Wednesday, April 17th, 2019
The Pearl

8:00am

Registration & Breakfast

9:00am

Welcome Keynote

Amit Sharma, Founder & CEO – Narvar

9:45am

Keynote - Creating a Culture of Innovation That Scales

Elad Gil, Entrepreneur & Author of High Growth Handbook

10:05am

Future-Proofing Your Team: Design the Organization You'll Need Tomorrow

Amy Lauer, VP Digital – Kendo
Clark Scheffy, Partner, Managing Director – IDEO
Elad Gil, Entrepreneur and Author of High Growth Handbook
Anne Raimondi, Board Member at Asana
Ryan Sweeney, Partner at Accel Ventures (moderator)

Retail technology is advancing at a rapid pace, helping provide solutions for automated communication and predictive modeling, fueling digital transformation. But how are we evolving our teams to make the most of this new environment, add value to the system, and supply the human touch that tech can’t provide? It starts with breaking down silos, identifying and sourcing new skill sets, and upleveling the role of the store associate. Our strategic approach to how we recruit and train the people in our system will determine which organizations are successful in the future.

10:50am

Networking break

Elad Gil, Entrepreneur & Author of High Growth Handbook

11:15am

Generation Next: Creative Strategies to Grow a Commerce Brand

Matt Gehring, VP Growth – Rothy’s
Anne Ainslie, VP Customer Experience – Beautycounter
Verena Strunk-Wenzl, Head of Customer Experience – On AG
Sid Jatia, former VP Global eCommerce – Under Armour (moderator)

As the barriers to entry continue to fall, hot new brands proliferate. But when it comes to staying power and scaling the business, the field thins out. What does it take to make it? In a discussion led by former VP Global eComm & Digital at Under Armour, Sid Jatia, learn the recipe for fueling growth in both traditional and unusual ways from new brands & business models that have succeeded.

12:00pm

Lunch

Matt Gehring, VP Growth – Rothy’s
Anne Ainslie, VP Customer Experience – Beautycounter
Verena Strunk-Wenzl, Head of Customer Experience – On AG
Sid Jatia (moderator)

As the barriers to entry continue to fall, hot new brands proliferate faster than tribbles. But when it comes to staying power and scaling the business, the field thins out. What does it take to make it? In a discussion led by former VP Global eComm & Digital at Under Armour, Sid Jatia, learn the recipe for fueling growth in both traditional and unusual ways from new brands & business models that have succeeded.

1:00pm

The New Retail Nexus: Creating Distributed Customer-Centric Experiences

Amy Eschliman, SVP eCommerce – Sephora
Charlie Cole, CDO & Chief eCommerce Officer – TUMI/Samsonite
Dharmarajan K, Chief Customer Officer – Tata CliQ
Heidi Isern, Sr. Director, Customer Experience Innovation at Gap
Aaron Cheris – Bain (moderator)

Consumers are constantly on the move. The smartphone has liberated us — we can now work from the beach, keep an eye on our pets or kids while at the office, and watch movies in the woods. What does this flexibility mean for commerce? What we traditionally thought of as “omnichannel” has become even more fluid: consumers expect to be able to do anything from anywhere at any time. As a result, the physical and digital experience are becoming a continuum rather than discrete channels. In this environment, brands need to make a fundamental shift in their approach to create innovative experiences that are truly customer-centric.

1:45pm

At Your Service: The Tech & Trends Behind the Humans in Hospitality

Scott Muety, AVP Revenue at Viceroy Hotel Group
Jared Simon, Co-founder & Board Member – HotelTonight
Jeff Ma, SVP, Product and Analytics – Duetto
Brian O’Malley, Partner – Forerunner Ventures (moderator)

The trends and challenges impacting the hospitality industry sound very familiar to retailers: consumer expectations are changing and there’s a shift towards more personalized, lifestyle-focused experiences. It has become critical to leverage customer intelligence through technology to help improve the consumer’s experience and predict what they want next. Finding the right people to deliver the level of service and empowering them with technology is paramount. Hear how leaders across various aspects of the industry are tackling these issues — and gain insight into how to rethink your approach.

2:30pm

Networking break

Scott Muety, AVP Revenue at Viceroy Hotel Group
Jared Simon, Co-founder & Board Member – HotelTonight
Jeff Ma, SVP, Product and Analytics – Duetto
Brian O’Malley, Partner – Forerunner Ventures (moderator)

The trends & challenges impacting the hospitality industry will sound very familiar to retailers: consumer expectations are changing and there’s a shift towards more personalized,  lifestyle-focused experiences. The ability to leverage data and technology to help encircle the consumer and predict what they want has become critical. Finding the right people to deliver the level of service and empowering them with technology is paramount. Hear how leaders across various aspects of the industry are tackling these issues — and gain insight into how to rethink your approach to customer service.

3:00pm

Keynote - Unleashing Data Intelligence: Business Transformation Through AI

Kartik Hosanagar, John C. Hower Professor of Technology and Digital Business and a Professor of Marketing at The Wharton School of the University of Pennsylvania, and Author of A Human’s Guide to Machine Intelligence.

3:25pm

Inspiring Loyalty Using CX as a Competitive Advantage

Ashley Lewis, CEO & Co-founder – Fleur Marché
Meghan Laffey, COO – Brandless
Meredith Dunn, COO – Modsy
Joe Megibow, CEO – Purple (moderator)

Ecommerce has, to a certain extent, made retail faceless. Consumers have a hard time differentiating among or feeling any affinity to specific sites when everyone offers free shipping, low prices, and similar products. Joe Megibow, CEO of Purple, leads the conversation with a range of retailers who have found ways to add value to the retail experience, stand out from the pack, and create a connection with consumers through education, service and customer experience.

4:10pm

Narvar 2019: The Path Ahead

Mitesh Patel, VP Global Marketing – Newegg
Ashley Lewis, CEO & Co-founder – Fleur Marché
Meredith Dunn, COO – Modsy
Joe Megibow, CEO – Purple (moderator)

Ecommerce has, to a certain extent, made retail faceless. Consumers have a hard time differentiating among or feeling any affinity to specific sites when everyone offers free shipping, low prices, and similar products. Joe Megibow, CEO of Purple, leads the conversation with a range of companies who have found ways to add value to the retail experience, stand out from the pack, and create a connection with consumers through education, service and customer experience.

4:45pm

Product Showcase & Cocktail Reception

Kerry Cooper, President & COO – Rothy’s
Anne Ainslie, VP Customer Experience – Beautycounter

7:45pm

End of day

Barry Grant, VP Product – Narvar
Elain Szu, VP Marketing – Narvar

Follow #narvarsummit on Twitter

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