Care

Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs and recapture revenue.

Benefits

  • Automate & streamline the experience

  • Increase operational efficiency

  • Make every return a potential repurchase

  • Keep customers up to date

Never pay more than you have to for returns by automating, improving and streamlining the experience.

Increase return
policy compliance.

Easily configure return policies to clearly identify which items in an order are eligible for return or exchange. Eliminating customer confusion means fewer ineligible returns.

Offer convenient return options & eliminate pre-printed packaging inserts.

Make it simple for customers to print their own shipping label, go printerless with a mobile code, schedule a carrier pickup, return to one of your brick and mortar locations or access one of 8,000+ convenient drop-off locations — options you can incentivize with price controls.

Reduce customer service calls and manual processing.

Provide return item tracking and notifications so you can answer customers’ questions before they have to call. Automate the returns process and let your support teams focus on what they do best.

Marine Layer gets a beautiful return on their investment

Read the Customer Story
96%

96% of customers who are satisfied with the returns process said they’ll purchase with the retailer again.

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Increase operational efficiency with
actionable insights and intelligence.

Gain visibility into return reasons and analytics.

Understand why certain items are coming back and measure performance metrics so you can anticipate customer feedback, forecast trends, adjust merchandising accordingly, and get more intelligent about inventory planning.

Send returns to the right place.

Configure flexible business rules for smart return routing to ensure packages are sent back to the correct location at minimal cost. That way, you can get hot items back on the shelves quickly.

Make every return a potential repurchase and inspire customer loyalty

Convert returns to exchanges.

Keep revenue on your books by giving customers options to exchange items for store credit, or for different sizes and colors.

Marine Layer Overhauls Online Returns & Exchanges with Narvar

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Recommend products
they’re more likely to love.

A seamless return makes customers more open to shopping again. Embed concierge-like recommendations and other marketing assets they’ll find relevant throughout the experience to drive shoppers back to your site.

Build a strong relationship by keeping customers up to date.

Notify customers of their return status at every step.

Send proactive updates and increase engagement with return emails. Customers can also opt-in to receive return package tracking information via SMS on the return track page, so they know just when that refund will arrive.