Is it smarter go with point solutions or a full end-to-end post-purchase platform?
Is it smarter go with point solutions or a full end-to-end post-purchase platform?
The experiential expectations of online shoppers have never been higher, and those expectations don't stop when someone completes their checkout.
People want prompt order confirmation communication.
They want to know the moment their order is picked, packed, and shipped.
They expect to be told when their package will arrive, and how they can return their purchase if it underwhelms.
For these and other reasons, retailers like you are investing in post-purchase technology.
But post-purchase software comes in all shapes and sizes, with some solutions offering few features while others offer an expansive suite of options.
So with that being said, the big question is: should you invest in a simple point solution or should you spring for an end-to-end post-purchase platform?
Use our calculator to find the right answer for your business.