From tracking to delivery and beyond, Narvar is everything
you need to create a premium post-purchase experience.
Show clear delivery dates, when it matters most.
- Estimated Delivery Date (EDD) in cart and order confirmation email
- Automatic configuration – best delivery date for the price
- Dynamic carrier upgrade or downgrade
Make package tracking effortless and immersive.
- Branded order tracking page and delivery notifications via email, SMS, Messenger, and more
- Order and item-level detail across all experiences
- Product recommendations, store locators, and user-generated content
- Delivery customizations – scheduled delivery, redirect-to-hold, etc
Communicate with customers proactively.
- Triggered updates across email, SMS, push, and Facebook Messenger for all exceptions – late, damaged, and more
- Library of brandable templates, customized by delivery status
- Delivery updates while order is in transit – update an invalid deliver address, pickup at access point, etc
Enable seamless, convenient returns.
- Branded online portal for omnichannel returns, repairs, & exchanges
- Configurable business rules – customize item-level return policy, etc
- Disposition and analysis by reason code, merchandise type, etc
Increase visibility to improve performance.
- Visibility around fulfilment efficiency, partner performance, and exceptions management
- Internal alerts to empower immediate, informed decisions
- Business rule configuration and analysis by carrier, vendor, distribution center, etc
Leading eCommerce partners
Narvar partners with leading eCommerce platforms and integrates with
in-house order management systems to customize the solution to your needs.
Over 300 carriers work with us
From global to national carriers, freight to final mile, Narvar integrates
with the most commonly used carriers in retail.
We integrate across the best retail technologies
Your favorite email service providers, product recommendation engines, SMS marketing tools,
and user generated content systems make the Narvar platform even more powerful.