Connect the Missing Pieces of
Your Customer Journey

From order tracking to delivery notifications and beyond, Narvar has everything
you need to create a seamless experience after purchase for your customers.

Buy

45%

of U.S. consumers will abandon an online transaction
if their concerns are not addressed.

– Forrester

Increase Customer Confidence… and Loyalty

Set Delivery Expectations in Cart

With a clear delivery date in checkout, consumer confidence (and conversion) increases.

Capture Communication Preferences Up Front

Customers expect to know the details about their order. Let them choose their favorite communication channel.

Related Products: Ship, Track

Anticipate

60%

of shoppers say they’re more likely to choose a retailer
if they know the exact date a package will arrive.

– The State of Post-Purchase Experience Consumer Report, Narvar | Download Report

Engage Customers While They Wait

Immerse Customers in Your Brand

Make it easy for them to see exactly when the order will arrive, manage the delivery, and shop for more products. 

Communicate Proactively

Customers want to receive updates before having to ask. Proactive delivery notifications shows you really care.

Give Quality Support

Narvar’s machine learning algorithms answer common delivery questions via chatbots, like Facebook Messenger. No need to invest in more customer service.

Related Products: Track, Alert

Receive

72%

of consumers value on-time delivery as the
primary reason to frequent a retailer.

– The State of Post-Purchase Experience Consumer Report, Narvar | Download Report

Make Delivery a Celebration, Not a Hassle

More Successful Deliveries

Narvar’s powerful carrier integrations allow your customers to schedule delivery to a more convenient date, or redirect to a nearby location.

More Satisfied Customers

Give customers thoughtful updates if their order is early, late, or if any exceptions have occurred. Loyalty will follow.

Related Products: Track, Alert

Care

95%

of customers who are satisfied with the returns
process said they’ll purchase with the retailer again.

– Making Returns a Competitive Advantage Consumer Report, Narvar | Download Report

Offer Seamless Returns to Drive Loyalty

Enable Convenient Returns

A branded consumer-centric portal for omnichannel returns, repairs, & exchanges makes it easy for customers, and painless for retailers.

Improve Inventory Planning

Configure return eligibility rules with Narvar – no manual “approval” step needed. Configure return reasons by product and use this data to make stocking smarter.

Related Product: Return

Post-purchase experiences powered by Narvar

2 billion

in 12 months.

Narvar Partner Program

300+ Carrier and eCommerce Partners

Narvar partners with best-in-class eCommerce platforms, global and local carriers, and innovative retail technologies to ensure you have a comprehensive post-purchase solution that customers love.

Meet our Partners

Trusted by retail’s best. Over 400 and counting.

DSW logo
Glossier Logo
Honeybaked Ham Logo
Kate Spade Logo
Neiman Marcus Logo
Oscar de la renta logo
Oxo International Logo
Toys R Us logo

Setup is fast and easy.

Request Demo