From tracking to delivery and beyond, Narvar is everything
you need to create a premium post-purchase experience.
Our core product. Way more than the when, where and how of delivery.
Enable personalized SMS, automated FAQs and live chat support—all while seamlessly extending your brand throughout the delivery lifecycle. Plus, our persistent surveys give you insights into previously invisible touch-points, allowing you to know and serve your customers like never before.
An incredibly simple and intelligent returns solution.
From dynamic shipping labels to refund transparency, we’ve designed each step in the returns process to inspire customer trust—and reduce support burden. You can even transform returns into a sales channel by serving up product recommendations based on feedback. On top of all that, you’ll know exactly what’s coming back to your stockroom, and when.
Turn post-purchase insight into a powerful competitive advantage.
Unlock the black box of user engagement and supply chain performance with a beautifully designed dashboard for every product. User ratings, click-through analysis, proactive alerts—it all works together to equip decision-makers with the tools and information they need to make the right choices for their business.
Up your delivery game.
Your customers get full control over delivery timing. You get an intelligently managed supply chain that delivers from optimized locations, whether it’s a warehouse or a nearby retail store. And thanks to Narvar’s carrier selection engine, your deliveries are paired automatically with the best possible carrier. It’s time to ship like a pro.
Our customers deserve a remarkable experience through every interaction they have with our brand.
Working with Narvar, we were able to evolve our returns management into an engaging brand experience in a matter of weeks.
While many brands exasperate consumers with returns, we can offer a convenient, easy-to-navigate experience that actually results in repeat customers, valuable feedback and lower costs associated with customer service.
Jason Acevedo, Sr. Director of Ecommerce Ops at The Limited