Customer Stories

Customer Stories

Building Customer Loyalty and Optimizing Delivery

Customer Stories

There’s Nothing Fishy About Marine Depot’s Customer Experience

Customer Stories

MM.LaFleur Delivers Simplified Style with Narvar Track

Stories by Theme:

Stories by Industry:

Building Customer Loyalty and Optimizing Delivery

Marine Layer gets a beautiful return on their investment.

Sonos and the Sound of Higher Conversion Rates

4.4

average of times customers track packages

20%

CTR on tracking pages

195%

ROI from platform in one year

Rebecca Minkoff Designs a Seamless Customer Experience with Narvar

Dagne Dover Carries Higher Conversion Rates with Narvar

Dooney & Bourke has Customer Experience in the Bag

Baked by Melissa Sweetens Their Conversion Rates with Narvar

Hibbett Sports Ups their Customer Service Game with Narvar

25%

CTR on tracking pages back to the Finish Line website.

6.2

visits to branded tracking page per online order—2x higher than the Narvar average.

17.6%

opt-in rate for SMS updates, giving Finish Line the chance to connect with customers via mobile.

Finish Line Delivers the “Epic Finish” With Post-purchase

Signature Hardware Revamps & Heads Off Returns with Narvar

Sugarfina Reduces Support Calls While Delivering a Sweet Experience

Fast-Fashion Retailer GS Love Simplifies Product Tracking with Narvar

3.7

tracking page visits per online order

13%

CTR on tracking pages back to the YETI website

3.2%

conversion rate from traffic coming back to YETI through the tracking page

“With Narvar, we can give our customers the premium and authentic experience they want and expect from us while they’re waiting for their products to arrive for their next adventure.”

Holly Dresden

Director of Global & Digital Ecommerce at Yeti

YETI Delights Customers Every Step of the Way

MM.LaFleur Delivers Simplified Style with Narvar Track

Urban Decay Cosmetics Boosts ROI By Understanding Exactly What Loyal Fans Want

DSW Keeps Its Customers in the Loop with Narvar

Honey Baked Ham Realizes a $2 Million Revenue Increase in 3 Months

Marijuana Packaging Smokes the Competition with Narvar

There’s Nothing Fishy About Marine Depot’s Customer Experience

Dollar Shave Club: Making the Most of the Post-purchase Opportunity

Department Store Giant Takes the Tension Out of Order Tracking

PrettyLittleThing Drives Fast Growth in Fast Fashion

Global Athletic Footwear and Apparel Brand Elevates CX with Narvar

Outdoor Gear Brand Cuts Costs While Increasing Repeat Purchases with Narvar