Get exclusive insights from Forrester's lead retail analyst, Sucharita Kodali, on a global study of 3500 consumers who recently returned an online purchase.
GameStop is a global, multichannel video game, pop culture collectibles, consumer electronics and wireless services retailer.
A platform designed from the ground up to drive long-term customer loyalty. Pre-purchase delivery prediction, branded package tracking, seamless returns and exchanges, in-store experiences, and beyond.
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"Narvar helps make the post purchase journey for our online customers transparent. It enables a self-serve branded experience which will have a direct impact on our overall customer satisfaction scores and their solutions have brought in operational efficiencies for Lenskart."
“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing [customers] to return our products at points they pass everyday.’’
“People just expect more transparency and a better experience around delivery.” He says not only is it about improving the experience but “if we don’t do it, we lose customers… you have to run that extra mile these days, especially in the digital world."
To serve our global retailers we have offices in San Francisco, New York, London, Paris, Munich, Sydney, Bangalore, Salt Lake City, and (soon) Tokyo.
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