5.15.2018 Moments that Matter: Building Customer Loyalty Post-purchase Customer Experience, Customer Service, Loyalty, Returns, UK
3.27.2018 Closing the Post-purchase Customer Experience Gap Customer Experience, Customer Service, Loyalty, Retail Technology, Returns, UK
9.19.2017 Study: The New Age of Customer Communications Customer Experience, Customer Service, Future of Retail
9.07.2017 Five Jobs That Will Transform the Future of Retail Customer Experience, Customer Service, Future of Retail, Personalization
8.22.2017 Narvar Q&A with Industry Expert Shep Hyken: Part II Customer Experience, Customer Service, Omnichannel
7.05.2017 6 Common Reasons for Retail Returns (And Why You Should Care) Customer Service, Post Purchase, Returns
6.02.2017 How Direct-to-Consumer Brands Are Rewriting the Rules of Retail Customer Service, Ecommerce, Future of Retail
5.22.2017 Communication is Key: How to Turn Bad News About Deliveries Into Great Customer Service Customer Experience, Customer Service, Post Purchase
4.07.2017 What Human Customer Service Can Do Better Than a Bot Customer Experience, Customer Service, Post Purchase