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Customer Service Posts

3.27.2018

Closing the Post-Purchase Customer Experience Gap

Customer Experience, Customer Service, Ecommerce, Loyalty, Post Purchase, Retail Technology, Returns, UK
9.19.2017

Study: The New Age of Customer Communications

Customer Experience, Customer Service, Future of Retail
9.07.2017

Five Jobs That Will Transform the Future of Retail

Customer Experience, Customer Service, Future of Retail, Personalization
8.22.2017

Narvar Q&A with Industry Expert Shep Hyken: Part II

Customer Experience, Customer Service, Omnichannel
8.03.2017

The High Price of Returns

Customer Service, Post Purchase, Returns
7.05.2017

6 Common Reasons for Retail Returns (And Why You Should Care)

Customer Service, Post Purchase, Returns
6.02.2017

How Direct-to-Consumer Brands Are Rewriting the Rules of Retail

Customer Service, Ecommerce, Future of Retail
5.22.2017

Communication is Key: How to Turn Bad News About Deliveries Into Great Customer Service

Customer Experience, Customer Service, Post Purchase
4.07.2017

What Human Customer Service Can Do Better Than a Bot

Customer Experience, Customer Service, Post Purchase
2.20.2017

4 High-tech Ways Store Associates Can Support Digital Shoppers

Customer Experience, Customer Service, Ecommerce, Future of Retail

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