Narvar Summit Brings Together Post-purchase Executives in San Francisco

Annual industry gathering to showcase new insights and innovation to help brands grow their business by building loyalty with customers after they click ‘buy’

SAN FRANCISCO, CALIF., February 8, 2017 Narvar, the post-purchase experience platform, is introducing its annual conference taking place at Terra Gallery in San Francisco on February 9. Bringing together over 100 ecommerce executives from Fortune 500 and fast-emerging retailers, this event is the first industry conference to focus on the post-purchase strategies critical to driving loyalty and revenue. Sessions will explore the cultural and technology forces shaping post-purchase as a critical juncture in the customer experience and why it is increasingly important for brands to engage with customers in the new moment of truth between purchase and fulfillment.

“Our vision for the Narvar Summit is to forge a strong path forward for post-purchase experiences rooted in what consumers want most – value-based, emotional connection and truly effortless commerce.” – Amit Sharma, Narvar Founder & CEO

Trusted by more than 300 retailers – including 73 of the Internet Retailer 300 – to deliver post-purchase experiences, Narvar is hosting this event to inspire insights, innovation and networking among senior retail and ecommerce executives. CEO Amit Sharma’s opening keynote will explore the concepts of effortless commerce and emotional connection that are driving the next wave of customer-driven retail. His talk will demonstrate how retailers can return to the cornerstones of trust, convenience and value to simplify the lives of everyday consumers and bring joy back into the retail experience.

Additional sessions will include:

  • The Evolution of Retail Business Models

Kirsten Green, Founder of Forerunner Ventures, and Mike Smith, General Manager at Stitch Fix Men, will discuss how cultural, social and technology market forces influence retail and what brands can do to evolve with these changes.

  • Effortless Commerce and Emotional Connections

Moderated by Sarita Yeldandi, Director of Marketing at eBay, this panel will explore how brands can communicate clearly and authentically to build meaningful connections through both value and emotion. Panelists include: Audrey Leibovich, VP Digital Marketing for Retention at Hudson’s Bay Company; Katja Schurtenberger, General Manager HP.com Americas; and Danielle Quatrochi, SVP Customer Experience & Innovation at Finish Line.

  • Making Retail Operations a Customer Experience Advantage

Janie Yu, Partner at Fung Capital USA, will lead this panel on how effortless commerce can be delivered at scale through an agile operating environment. Panelists include: Emily Fan, Director of Supply Chain Operations at Madison Reed; Jessica Fortier, Senior Director of Supply Chain Strategy & PMO at Gap; and Anisa Kumar, VP Global eCommerce at Levi Strauss & Co.

  • Using Radical Candor to Lead Your Organization

Kim Scott, author of “Radical Candor”, will share an approach to leadership meant to inspire new ways to build company culture and develop teams who are self-aware and invested in each other.

  • The Future of Retail

Jenny Lefcourt, Partner at Freestyle Capital, will lead a discussion on emerging technologies like artificial intelligence, chatbots and virtual reality to determine what’s hype, what’s ready for primetime, and what’s on the horizon. Panelists will include: Samantha Lee, VP Site Management & Customer Experience at Tailored Brands; Joe Megibow, Executive Consultant; and Adam Pressman, Partner at AT Kearney.

“Our vision for the Narvar Summit is to forge a strong path forward for post-purchase experiences rooted in what consumers want most – value-based, emotional connection and truly effortless commerce,” said Narvar CEO Amit Sharma. “This is the first time ecommerce executives have gathered under one roof to make post-purchase a priority, and we hope to equip them with the strategies that will drive the growth and innovation critical to their businesses.”


Updated 2/16/17: Read a recap of the event here.

To view the full agenda, visit: https://corp.narvar.com/summit2017

Follow the key moments on Twitter at #NarvarSummit.

More on some of the key topics we’ll be discussing: