How do you compare? Our latest benchmark study, compiled
from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.
How do you compare? Our latest benchmark study, compiled from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.
NEW Consumer Report
Find out what consumers expect during the returns process
31% of new customers say that they will not shop again at a retailer based on a bad experience with returns. But what does a great one entail? Our global study of over 3500 consumers reveals key opportunities to delight them at this critical point in the journey and turn them into repeat customers.
Narvar helps retailers champion
their customers at every step of the journey.
A platform designed from the ground up to drive long-term customer loyalty.
Deliver post-purchase experiences that retain, engage, and delight customers — from cart to doorstep, and beyond.
Turn shoppers into happy customers through clear expectations, personalized convenience, and relevant delivery options.
- Increase customer visibility and confidence
- Maximize convenience by offering the right choices
Keep them coming back with branded experiences and keep channels open for communication on their terms.
- Deliver authentic experiences at every touchpoint
- Build trust through relevant and proactive communication
Treat your customers with empathy. Combine a human touch with smart experiences that address their evolving needs.
- Enable seamless returns and exchanges through convenience and choice
- Help your customers help themselves through smart self-service options
Get insight at scale. Machine learning applied to 3 billion interactions helps you understand trends and optimize your experience.
- Understand your customer – from preferences, to purchase history and feedback
- Monitor trends, and optimize based on real-time performance and predictions
Trusted by the retail industry’s best.
Over 650 and counting.
With Narvar, our loyal customers can continue to engage with GameStop through branded SMS, personalized merchandising and marketing content.
Bill Graham, Director, Multi-Channel Integration
Narvar helps make purchases easier for our customers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back.
Danielle Quatrochi, SVP of Customer Experience and Innovation