Download the report to learn:

• How consumers are prioritizing convenience and predictability to fit their new routines.
• What triggered the "loyalty shock" during the pandemic, leading consumers to shop around — and how to retain those newly acquired customers.
  
• Key elements of the post-COVID playbook to help you formulate an actionable plan for Q4 and beyond.

Key Findings:

• 44% of consumers are more deliberate about what they purchase to avoid having to make a return.
• 28% of shoppers desire a printerless returns option like a mobile QR code — twice as many as last year.
• 41% who chose an alternative drop-off location for their last return like being able to consolidate errands in the same trip.

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